In the same way, as customers of businesses, whether it's the local paper shop, a car showroom or even your local pub, we also all have our own opinions and we all know good and bad service when we encounter it. Phrases such as "Well, I'm never going back there, again" and "He was chatting to his colleague all the time whilst serving me" abound, as do "You've got to try this new place, the service was amazing" and "The Manager apologised for it being out of stock and brought a replacement round personally, the next day".
I'm no exception and following (in due course) are a few of the principles that I abide to.
OK, I don't have the size of businesses and the Bank Balances that the aforementioned do, but I do run my own business successfully and have gained business using these methods, whilst being able to look myself in the mirror each morning.
If anyone else wants to comment on any of my principles or add any of their own, then I'd love to hear from you.
- I will never travel on Ryanair simply because of its attitude to its customers
- I am now on my second Dyson after believing for years that Vax was the way to go
- 'Apple creep' is happening in the household and, although I baulk at the prices charged, I love the IPad and I can see a Mac book making an appearance when I have got the pennies together.
- I have not had the need to visit my local Timpson's since I read John Timpson's Management book, but have a watch for repair just waiting for me to remember to take it in and get it assessed. If the service matches the principles of the book, I will be a very happy bunny.